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Sydney Trains selects HCL for Bespoke Systems Support Services

HCL Technologies has bagged a contract from Sydney
Trains to provide bespoke systems support services. HCL will provide
end-to-end application management and support services to transform
the company’s IT landscape.

HCL Technologies has bagged a contract from Sydney
Trains to provide bespoke systems support services. HCL will provide
end-to-end application management and support services to transform
the company’s IT landscape.

Leveraging
its integrated service delivery framework MaSCOT (Managed
Services with Continuous improvement to Transformation) and ALT ASM,
HCL will provide application development, support and maintenance
services to support business and IT users improving application
stability and availability for Sydney Trains. HCL will use its
ASSeT Transition framework to ensure a seamless and risk free
transition with zero business disruption. HCL will also be
responsible for optimising the company’s application portfolio in
alignment with business processes across its Australian operations.

“Our objective is to bring in process efficiencies through
vendor consolidation and ensure optimum resource productivity to
continuously improve peak punctuality targets,” said Mr
Malcolm Pascoe, CIO, Sydney Trains. “HCL’s in-depth experience in
managing complex applications landscape globally, strong delivery
framework, knowledge management methodologies and core domain
expertise in the transport sector made it an ideal choice for this
engagement.”

“We are delighted to be working with Sydney Trains,” said
Sanjeev Nikore, President – APMEA, India Business and Sr. Corporate
Vice-President, Strategic Engagements, HCL Technologies. “Our
engagement with Sydney Trains underscores HCL’s growing leadership
in the global travel, transport and logistics industry. Driven by our
core philosophy of Relationship Beyond the Contract, our constant
endeavour will be to deliver excellence and innovation to transform
their IT applications landscape.”

HCL utilises domain-led business process repositories, and
provides tools and framework led IT and business transformation
through dedicated centres of excellence for the transport and
logistics industry. HCL has extensive experience across industry
segments including travel and hospitality, transportation and
logistics. HCL serves eight of the top 15 logistics service
providers, seven of the top 12 airlines, nine of the top 15
railroads, two of the top five hotels and five national mail
companies trust HCL for their IT and business transformation.

 

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