Case Studies

PC Jeweller deploys Video Collaboration in 45 stores

One of India’s leading jewellery retailers, PC Jeweller (PCJ) has deployed the Polycom video collaboration solutions to enable seamless connectivity between 45 store locations, as well as design and management sites across the country. It claims that the HD audio and video technology has enabled the company to speed up critical decision-making, serve customers better, and improve team meeting experiences throughout the company.

One of India’s leading jewellery retailers, PC Jeweller (PCJ) has deployed the Polycom video collaboration solutions to enable seamless connectivity between 45 store locations, as well as design and management sites across the country. It claims that the HD audio and video technology has enabled the company to speed up critical decision-making, serve customers better, and improve team meeting experiences throughout the company.

PC Jeweller engages in the manufacture, export, wholesale, and retail of gold and diamond jewellery and has several large, standalone stores at high street locations across India. The company has showrooms located across 37 cities in 15 states, including Guwahati, Jammu, Noida, Gurgaon and Bengaluru. With several teams spread across multiple sites, including most in remote locations, collaborating on product design, inspection, and stock-related issues is an essential part of the daily business operations for the company. Prior to the deployment of the videoconferencing solutions, long distances between offices presented a challenge with PCJ’s many business units spread across the country. This meant significant travel requirements and less effective, costly collaboration.

The suite of video collaboration solutions deployed at PC Jeweller includes the Polycom RealPresence Group Series at all PC Jeweller outlets, for staff to collaborate over product reviews with co-workers, and sample showcases for buyers. For the company, video was seen as an essential way to transform teamwork on new projects, training on new software, internal meetings and employee reviews.

“Video collaboration is a mission-critical application in our day-to-day business – whether for internal purposes or for communication across all PCJ units. PCJ customers now interact with our Designer Section across all showrooms for made-to-order designs or other modifications,” said Balram Garg, Managing Director, PCJ..

The vendor claims that the collaboration solution is completely interoperable with the company’s existing UC systems and networks. Based on open standards to ensure interoperability in multi-vendor environments, the RealPresence Platform transforms islands of remote and on-site employees, and fragmented communications systems, into a seamless video enterprise that makes enterprise-grade video easily and securely accessible to all authorized personnel.

 

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