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IndusInd Bank opens Digital Branch at Rapid Metro station Gurgaon

IndusInd Bank has opened what it claims its first Digital Branch
at IndusInd Cybercity Rapid Metro station, Gurgaon. With this launch,
IndusInd Bank has become the first bank in India to have a fully
Digital Branch at a metro station, whose branding rights are owned by
the Bank.

IndusInd Bank has opened what it claims its first Digital Branch
at IndusInd Cybercity Rapid Metro station, Gurgaon. With this launch,
IndusInd Bank has become the first bank in India to have a fully
Digital Branch at a metro station, whose branding rights are owned by
the Bank.

The bank’s fully digital branch aims to deliver best-in-class
service to its growing tech savvy customer base. This digital branch
is strategically located in the heart of Cybercity, which houses
Cyberhub and many other key commercial establishments of Gurgaon.

One of the USPs of the Digital Branch is the Interactive Video
Branch machine – another first in India. This Video Branch machine
allows customers to connect with the remote teller over a real-time
video call and perform regular banking transactions like statement
printing, cheque deposits, opening of FD account and encashment,
funds transfer along with dispensation of cash. The Digital Branch
lobby also has a smart table with iPads on which customers can do a
host of banking and non-banking transactions.

The Digital Branch at IndusInd Cybercity station has been
aesthetically designed with stylish and modern interiors to provide
customers a rich and a delightful banking experience. 

Mr. Romesh Sobti, Managing Director and Chief Executive Officer,
IndusInd Bank said, “We are happy to inaugurate IndusInd
Bank’s first digital branch. Digitization of businesses has become
the central theme of the Bank and we believe within a span of few
years, digitization will become an inherent part of Banking. For us,
it is a step forward to the on-going Responsive Innovation theme. We
will continue to invest in digital branches to create a differential
banking experience which will delight our customers.”

Mr. Sumant Kathpalia, Head Consumer Banking, IndusInd Bank said
“Innovation has been a key driver for us at IndusInd Bank. With
this inauguration of the fully digital branch, the bank has further
strengthened its commitment to offer its customers efficient &
personalised banking services and solutions.  The initiative is
a step further to offer round-the-clock and convenient access to
banking services.”

In June, 2014, IndusInd Bank acquired the naming and branding
rights of a Rapid Metro Station in Gurgaon and named the station
IndusInd Cybercity, setting an excellent example of transit mode of
advertising in India.

Apart from a range of digital services, IndusInd Bank’s
customers can avail IndusInd Bank’s unique customer propositions
along with full range of services ranging from Savings & Current
Accounts, Loan products to Wealth Management and Credit cards. With
the launch of the digital branch, the bank has now 15 branches and 63
ATMs in Gurgaon.

 

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