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BMC chooses SAP to Deliver Simple, Mobile Government

SAP today announced that India’s Bhopal
Municipal Corporation (BMC), with a vision to improve quality of life through
better administration and citizen services, has implemented solutions from SAP to
automate and centralize public service offerings. Available in Hindi, the
solutions will help BMC manage and streamline day-to-day functions, including
issuing marriage certificates, birth and death registrations, city
infrastructure development and open space management, including roads, parking,
traffic signals, community halls and schools. The solutions will also streamline
permits, health services, water supply, lake conservation and tax collection,
among other services. Bhopal’s project is a milestone for the SAP® Urban Matters
program, premised on the idea that improving livability, simplifying government
and nurturing local economies are key foundations for a city’s long-term
success. The announcement was made at the SAP Forum Delhi, being held on August
13 in Delhi, India.

“Our vision is to make our services
accessible to every citizen in the language they speak and understand,” said Mr.Tejaswi
Naik, Commissioner, Bhopal Municipal Corporation. “With the adoption of this
technology, we are quickly transforming into one of India’s first Municipal
Corporations to formulate, promote and leverage technology at a grassroots
level for the benefit of citizens in general and, specifically, the underprivileged.”

In a first
for SAP in the wider Asia-Pacific region, BMC plans to deliver citizen services
through project “CityApp.” Project “CityApp” aims to develop an SAP mobile app
that will provide an easy access point for city services and will help citizens
navigate through city services, stay informed and engage with their neighbors.
Envisioned to be available on multiple leading mobile platforms, project
“CityApp” is intended to simplify citizens’ day-to-day interaction with the
corporation on the mobile platform of their choice.

“This is an
exciting time for India and the wider region,” said Vivek Puthucode, vice
president, Public Services in Asia Pacific Japan, SAP. “From transportation to
healthcare, innovations in technology and citizen engagement are poised to
transform our cities and improve lives.”

With many
new challenges facing urban areas today, the SAP Urban Matters initiative helps
governments at all levels improve the lives of people by delivering smarter,
more effective services. The program addresses and supports the fundamentals of
good government by empowering public officials to be more productive,
increasing community engagement and openness, driving innovation around
government service delivery and improving urban resilience to help public
safety and security.

“Across
India, local governments are turning to innovative technologies to help them
address the challenges of urbanization as well as rising citizen expectations
for smarter economies and sustainable growth,” said Mathew Thomas, vice president,
Strategic Industries in India, SAP. “We aim to help local governing bodies like
BMC to accelerate innovation and connect directly with people and communities
to deliver efficient governance.”

Implemented
in partnership with Deloitte, the solutions portfolio chosen by BMC includes the
SAP ERP application, the SAP Enterprise Portal component, SAP for Public Sector
solutions and SAP Mobile Platform. The software will provide BMC the right mix
of technology solutions needed to automate and centralize end-to-end public
service offerings in the city and achieve seamless integration of their
citizen-facing services and back-office functions. 

 

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